Samsung CMS.

What is CMS?

Samsung CMS is a total call management solution that fully integrates with your Samsung phone system. With Samsung CMS, users are able view real-time and historic call statistics check the status of other extensions and record all external phone calls. Available in three fully integrated modules, Samsung CMS provides all the business tools you need for your telephone system.

Learn more about Samsung CMS with the video below:

With Samsung CMS you are clearly able to see:

How quickly an agent answers a call

How many calls are lost

Peak times for incoming and outgoing calls

Accurate billing

Whether your telecommunications network is functioning correctly

Samsung CMS is broken up into 3 different modules:

Samsung CMS Contact delivers call centre analytics via dashboards and group wall-boards, supervisor control, agent desktop and automated dialling.

Samsung CMS Record module provides a complete management and call recording solution.  Use it to store, find, playback, archive and email encrypted recording.

Samsung CMS Report gives managers complete visibility of call traffic and call costs for single or multiple sites, with the ability to charge costs to different individuals, departments or clients.  Primary call statistics can be displayed on a wall-board or PC.

Interested in knowing more?

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Designed by James Whitrow

All information correct at time of publication

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