We will project manage your entire installation.
That includes working with your chosen IT partners, architects and electrical engineers, where required, to provide a complete installation service. Our engineering team are fully trained by Samsung, and have full technical knowledge of the product range. We also have direct access into BT order points. This means that we can place network service orders and monitor their progress on your behalf.
This ensures a coordinated approach and smooth implementation of your new system and services. As a part of the installation, we also offer comprehensive training which can be specifically aligned to your business requirements, and to meet the needs of each individual staff member.
With Commsplus maintenance, you can have total peace of mind. Should a fault occur, we will deal with the necessary parties (such as BT) for you whilst keeping you informed of progress at all times.
Samsung systems are highly reliable, but as with all technology, problems do sometimes occur and many issues can be rectified remotely without the need for a site visit. However, if a fault is more complex and does require a site visit, then this can be easily identified and an engineer allocated.
Our engineering team can be on hand seven days a week if required. We provide a quick, efficient and friendly service, which enables you to avoid the risk of significant downtime and the subsequent losses that this can create.
Our dedicated engineering team have an enviable reputation for their professionalism and promptness in dealing with any technical problem. They undergo continuous training to make sure that they keep up to date with the latest developments in the industry and are always available on our help line to assist with any issues you may have.
Our support team are available to assist you.
Free as part of a valid maintenance contract.
Our in house support team are here for you. With Commsplus maintenance, you can just give us a call and where possible, we will amend, add and adjust pre-programmed elements of your system - absolutely free. We have direct remote management over your telephone system to respond and correct any issues you have remotely fast and efficiently.
Where direct remote management is not possible, we also have the option to remotely control your PC, to help and guide you through any issues. With no pre-installed software required, we can quickly connect diagnose and fix any problems you may have.
Peace of mind is very important to us. Commsplus offer maintenance contracts accompanied by a high level of technical service. We know that extended downtime impacts on business which is why we have a rapid response time for service failures.
Commsplus maintenance has you covered. In the unlikely event that a fault should occur and where over the phone support is insufficient, one of our exceptionally skilled engineers can come to your premises to make the necessary adjustments.
Hands on, friendly and efficient maintenance.
Commsplus maintenance covers all your Samsung equipment on site.
Should the deskphones, main cabinet, main processor card, digital line cards or other equipment supplied by Commsplus become faulty, we will repair or replace these items for free. Furthermore no charge is made for any site visits made by Commsplus in order to rectify these faults. Your system Samsung equipment is fully covered.
In addition, Commsplus provide Technical Support, whereby, in the event of any phone issues at all, including with BT lines etc., we encourage you to call us & we will deal with BT or whomever else necessary in order to solve that issue.
Our support line is always answered directly by one of our technicians. Our support engineers are available Mon-Fri, 8.30am–5.00pm as well as weekends, should you require 7 day support. The majority of support calls are answered within 3 rings (12s). Any calls not answered in this time will queue for the next available support engineer, with an option to leave a message for non-urgent enquiries.
All support calls are answered by a Commsplus representative within 2 minutes. Major failures with Telephone Switches have a 4hr on-site response time; more minor issues are usually cleared by the end of the next working day.
When you call us, you always get an engineer, not a phone operator.
"A pleasure to work with you, I wish all our suppliers would be like you!! Star company!"
"Always helpful and responsive - thank you."
"Commsplus have given us continued excellent service and were an absolute godsend when we had problems."
"Fantastic service and brilliant support. Thank you."
"Very pleased with every aspect of Commsplus - service and delivery."
"Prompt service, friendly, local, easy to deal with"
"First Class all round service as we have come to expect and rely on."
"Their helpline is one of the best (if not the best) I have ever encountered."
"I have always found Commsplus staff friendly and extremely helpful."
"It has always been a pleasure working with Commsplus."
"Always friendly and helpful whenever we've had any issues."