Learn about Toll Fraud and how to protect your telephone system from it. A guide by Commsplus Ltd, south west telecoms provider.

Telephony Fraud is a global problem, costing millions of pounds a year and growing. It should be considered a threat to any business; small or large. - Your company’s telephony services and data are just as valuable.

You wouldn't leave your house unlocked when going out.

You wouldn't leave your car unlocked after parking it.

So why leave your telephone system insecure?

 

Samsung telephone systems and solutions have all of the expected security measures and applications built-in, but unless you apply them properly and force your staff to use them correctly, they cannot deliver the best deterrent to this world-wide threat.

 

This short guide has been produced by Samsung to help you understand the threat, and educate end-users to the possibility of being targeted by fraudsters, who want nothing more than to break into your system remotely and use your telephone lines for illegal activities and to resell low-cost telephone calls.

Toll Fraud.

It's a serious problem.

Learn how to stop it.

What is Toll Fraud?

Voicemail Security.

Your voicemail or auto-attendant solution is the biggest target for fraudsters. Because of the nature of these systems, and the job they are asked to do, they can be considered as an “easier” method of access for telephony fraudsters. Your system will take and make many calls during the working day, and to ensure that only valid and approved calls can be made via the voicemail system, it’s essential to pay particular attention to mailbox security:

  • Having a mailbox that has no passcode is an open door to a fraudster.

 

  • Having a mailbox that has a “simple” passcode; such as: 1234, 1111, 0000 etc., is not quite, but is almost as insecure as having no passcode at all.

 

  • You probably force your staff to change their PC login password at regular intervals; this policy should be extended to your voicemail system too.

 

  • The voicemail Administrator’s passcode should also have the same level of security applied to it. Leaving any passcode as the default value vastly weakens your voicemail’s security.
Learn about Toll Fraud and how to protect your telephone system from it. A guide by Commsplus Ltd, south west telecoms provider.

Don’t imagine that a fraudster is a single entity or a person that does this in their spare time. This is big business run by criminal gangs.

In fact, it is not a person, but a computerised dialling system that is attempting to “hack” your telephone system. The illegal system will randomly dial thousands of strings of numbers (including * and #) until it “breaks into” a system that is left unsecured. Once found, the insecure system will be targeted and used to make telephone calls to premium and international numbers—and if this insecure system is yours, those calls will be made at your expense.

 

The weakest point in most security systems is the user, ensure that all of your system and voicemail passwords are strong and not the defaults ones.

How do fraudsters target your system?

How to change your password.

Please note: this may be different depending on the type of voice mail you have.

  1. Each person will need to call the voicemail from their extension by pressing the VMMSG button or by dialling the voicemail group number.
  2. When prompted for your password dial 0000
  3. Dial # for Personal services
  4. Dial 7 for Personal Administration
  5. Dial 1 to change your password
  6. You will then be greeted with “Your current password is ….”
  7. Dial 2 to change the password
  8. Enter the new password followed by the # key
  9. Dial 1 to accept the change
  10. Hang up

Even if all these precautions are in place, there is still a chance that fraudsters will find a way through.The ensuing phone bill can cost a company thousands of pounds.Therefore, we have invested in having a brand new billing platform in place which can monitor your call activity on a daily basis to look for call patterns and numbers called that do not fit your normal business criteria.When we detect such activity we take action to contact you and alert you to the situation.The new service means that if we are unable to contact you, because the fraud is happening over a weekend for example, we can put measures in place to place a call bar on your lines and keep the fraudulent call costs to a minimum. We charge 25p + VAT per line for this service.

Are you worried about Toll fraud?

Do you have any questions about it?

 

Don't hesitate to contact our support team on:

01934 882222

support@commsplus.co.uk

© Copyright Commsplus Limited. 2017

Designed by James Whitrow

All information correct at time of publication

All calls are recorded for training and quality purposes

 

Commsplus Limited registered company number: 2239626

Learn about Toll Fraud and how to protect your telephone system from it. A guide by Commsplus Ltd, south west telecoms provider.
Learn about Toll Fraud and how to protect your telephone system from it. A guide by Commsplus Ltd, south west telecoms provider.
Learn about Toll Fraud and how to protect your telephone system from it. A guide by Commsplus Ltd, south west telecoms provider.
Learn about Toll Fraud and how to protect your telephone system from it. A guide by Commsplus Ltd, south west telecoms provider.