You wouldn't leave your house unlocked when going out.
You wouldn't leave your car unlocked after parking it.
So why leave your telephone system insecure?
Samsung telephone systems and solutions have all of the expected security measures and applications built-in, but unless you apply them properly and force your staff to use them correctly, they cannot deliver the best deterrent to this world-wide threat.
This short guide has been produced by Samsung to help you understand the threat, and educate end-users to the possibility of being targeted by fraudsters, who want nothing more than to break into your system remotely and use your telephone lines for illegal activities and to resell low-cost telephone calls.
Your voicemail or auto-attendant solution is the biggest target for fraudsters. Because of the nature of these systems, and the job they are asked to do, they can be considered as an “easier” method of access for telephony fraudsters. Your system will take and make many calls during the working day, and to ensure that only valid and approved calls can be made via the voicemail system, it’s essential to pay particular attention to mailbox security:
In fact, it is not a person, but a computerised dialling system that is attempting to “hack” your telephone system. The illegal system will randomly dial thousands of strings of numbers (including * and #) until it “breaks into” a system that is left unsecured. Once found, the insecure system will be targeted and used to make telephone calls to premium and international numbers—and if this insecure system is yours, those calls will be made at your expense.
The weakest point in most security systems is the user, ensure that all of your system and voicemail passwords are strong and not the defaults ones.
Please note: this may be different depending on the type of voice mail you have.
Even if all these precautions are in place, there is still a chance that fraudsters will find a way through.The ensuing phone bill can cost a company thousands of pounds.Therefore, we have invested in having a brand new billing platform in place which can monitor your call activity on a daily basis to look for call patterns and numbers called that do not fit your normal business criteria.When we detect such activity we take action to contact you and alert you to the situation.The new service means that if we are unable to contact you, because the fraud is happening over a weekend for example, we can put measures in place to place a call bar on your lines and keep the fraudulent call costs to a minimum. We charge 25p + VAT per line for this service.
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