New legislation has been introduced around PAC codes - so here's the low down.

What is a PAC code?

PAC stands for Porting Authorisation Code. A PAC code is a small piece code that allows you to change your phone provider without changing your mobile number. A PAC Code is normally around 9 characters long and consists of 3 letters followed by six numbers.

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Example of a PAC: ABC123456

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What does a PAC code actually do?

It's pretty simple, a PAC code allows you to keep your number when you change mobile providers. You get your code from your current provider, and give it to your new provider to begin the process of porting the number across to the new network.

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How do I request my PAC code?

With new legislation introduced in July 2019, requesting a PAC code is now easier than ever. Just follow these simple steps:
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1. Text 'PAC' to 65075 from your mobile
2. Receive your text with your PAC code and important contract info
3. Give the code to your new provider
4. Switching will complete within 1 working day.

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New Ofcom Legislation

On July 1st 2019, Ofcom introduced new legislation around PAC codes. This legislation states that mobile providers must now offer the 'text' PAC code option to their customers. This means that, no matter which provider you are with, you can request a PAC code for free with just a simple text.

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Don't want to keep your old number?

No problem, to terminate a mobile contract without porting your number, just text 'STAC’ to 75075. This will provide you with a service termination authorisation code as well as important contract information. You can pass this STAC code onto your new provider to change.

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Want to change your provider?

If you're a business and you're looking to port all your numbers to a new provider, check out our business mobiles page, or give our mobiles team a call on 01934 882200 for more information about number porting and PAC codes.