Jamesons Accountants
Witney, Oxfordshire
Installation of Samsung Officeserv Communications infrastructure at Jamesons Accountants
Introduction
Jamesons is an Oxfordshire-based accounting firm established in 1992. The company has built a loyal client base in the region through delivering a high level of customer service. In 2015, Jamesons approached Commsplus with a brief to upgrade their existing telephone system.
Brief
To upgrade the telephone system to a modern, feature-rich Samsung OfficeServ platform. The solution had to be robust, reliable, and scalable to meet Jamesons’ immediate needs and long-term communication requirements.
Solution
Commsplus worked closely with Jamesons in order to identify the specific features and functionality that their new Samsung telephone system needed to meet the company’s internal business needs and deliver on their objectives to further improve customer service for their clients - All this within Jamesons’ ambitious budget. A business telephone system, including the following key elements was proposed:
- A Samsung OfficeServ Business Telephone System Platform
- Business communications software and hardware configured to meet Jamesons brief
- Telephony services including SIP Trunks for dynamic flexibility and cost savings
- Automated- Attendant to automate and streamline call handling
- Call Bundles to enhance the financial proposition and meet the budget
Summary
By upgrading to a modern Samsung OfficeServ telephone system at the core of their telephony network, Jamesons were able to benefit from significantly enhanced internal and external communications; whilst simultaneously reducing overheads and continuing to lead the way in delivering the highest level of customer service in the region.
"One of the key advantages and benefits of using Commsplus was that we were able to consolidate our broadband supply and telephony to one support service. We are not IT experts and the relief of being able to just have to call ONE number if ever things have a hiccup (which is very rare) was huge. Where we have had to make a call (for example when a router expired) the response is always friendly and prompt. We feel a valued customer."
