Massilly
Swansea, Wales
Installation of Wi-Fi and telephony infrastructure at Massilly UK.
Introduction
Massilly UK are an international metal fabrication company based in Swansea. Recently, the company experienced rapid growth, outgrowing their existing telecommunications and data infrastructure. Consequently, the need for a flexible and scalable communications solution became a priority.
The Brief
To install a suitable communications solution capable of supporting Massilly’s existing and future requirements. The solution should be scalable and deliver the features and benefits associated with a modern telephone system.
To identify issues surrounding the slow speed of Massilly’s broadband connection – a connection which ran at an unacceptable 6 Mbps. A solution was required to significantly increase speed and connectivity for users across the site using multiple devices without degradation of service or ‘dead spots’.
The Solution
We visited Massilly, carrying out a comprehensive survey of the existing system and Services, including a full Wi-Fi survey. We were able to design and implement a bespoke solution to meet the brief including;
• A Samsung Officeserv telephone system
• A Wireless Enterprise Wi-Fi solution
• Multiple wireless desk phones
• Built in VoIP network for mobile calling
We worked closely to Massilly's budget.We saved them significant ongoing costs such as call charges, line rental and broadband costs. The solution we built for them was implemented with minimal disruption with a seamless migration from their old system.
Peter Hyde, head of client sales said, “I wanted to let you know how impressed we are with the installation that we’ve had from you, not only from the Sales point of view but also the professional, polite and friendly installation team who installed our new Samsung equipment. The finish they’ve left in our office and factory is to be commended.”
In Summary
Our solution enabled Massilly UK to significantly improve their communications with both existing and new business customers, by improving customer service and enhancing the opportunity to acquire new business customers respectively.
“Changing from our previous Telecom supplier to Commsplus was the best decision to have made. We have never looked back, and if we do have any concerns we know someone will be at Commsplus to answer any questions. Commsplus were less expensive than our long-standing supplier and have exceeded our expectations in every aspect.”
